###################################################################### DELL(TM) POWEREDGE(TM) DIAGNOSTICS VERSION 2.4 README ###################################################################### NOTE: This readme provides information about Dell PowerEdge Diagnostics version 2.4. This file contains updated information for your "Dell PowerEdge Diagnostics User's Guide". You can access the "Dell PowerEdge Diagnostics User's Guide" from the "\oldiags\bin\docs\en" directory ("/oldiags/bin/docs/en" on Linux), when you extract the Dell PowerEdge Diagnostics product or you can download it from the Dell Support website at "support.dell.com". For the latest version of this readme documentation, see the Dell Support website at "support.dell.com". ###################################################################### TABLE OF CONTENTS ###################################################################### This file contains the following sections: * Criticality * Minimum Requirements * Release Highlights * Setup * User Notes * Known Issues ###################################################################### CRITICALITY ###################################################################### 3 - Optional ###################################################################### MINIMUM REQUIREMENTS ###################################################################### This section provides information about the minimum requirements for using PowerEdge Diagnostics. ====================================================================== SUPPORTED SYSTEMS ====================================================================== The following Dell PowerEdge systems are supported: * 1420SC, 1425SC, 420SC, 430SC, 1850, 2850, 2800, 1800, 800, 1855, 6800, 6850, 830, 850 ====================================================================== SUPPORTED OPERATING SYSTEMS ====================================================================== * Microsoft(R) Windows Server (TM) 2003 family (includes Web, Standard, and Enterprise Edition) and Windows Server 2003 Small Business Server [SBS] * Windows Server 2003 Web Edition (32-bit) with Service Pack 1 (SP1) or later. * Windows Server 2003 Standard and Enterprise x64 Editions * Windows Server 2000 family (includes Windows 2000 Server, Windows 2000 Advanced Server) SP4 or later, and Windows 2000 SBS SP1 or later * Red Hat(R) Enterprise Linux AS, ES, WS (version 3), for Intel(R) x86 * Red Hat Enterprise Linux AS, ES, WS (version 4), for Intel x86 and Intel(R) Extended Memory 64 Technology (EM64T) * Red Hat Enterprise Linux AS, ES, WS (version 3) update 4 for Intel EM64T ====================================================================== DIAGNOSTIC REQUIREMENTS ====================================================================== * The Intel management agent is required for the Intel network adapter diagnostics. If this agent is not installed, the default network diagnostics are available. Use the "Dell PowerEdge Installation and Server Management" CD (Version 4.x) to install Intel PROSet or you can download Intel PROSet from the Dell Support website at “support.dell.com”. Intel PROSet is listed under "Intel PRO Family of Adapters". See the "Service and Diagnostic Utilities" CD for more information. * The Linux tg3 driver is not supported by Broadcom NIC vendor diagnostics for Red Hat Enterprise Linux version 4.0. On Red Hat Enterprise Linux version 3.0, install bcm5700 if the "Installation and Server Management" CD was not used to install the operating system. See the "Service and Diagnostic Utilities CD" for more information. ###################################################################### RELEASE HIGHLIGHTS ###################################################################### * Added support for Command Line Interface (CLI) functionality. * Added support for memory diagnostics. ###################################################################### SETUP ###################################################################### * For Red Hat Enterprise Linux, unzip the tar.gz file to a specified location. The extracted files contain a Red Hat Package Manager (RPM) package. Install the RPM package using rpm -ivh . All of the files needed to run the application are extracted to the default install directory, /opt/dell/pediags. In the pediags directory, run startDiags.sh from an X session to launch the GUI application. * For Windows, launch the "exe" package downloaded from "support.dell.com" or from the "Dell PowerEdge Service and Diagnostic Utilities" CD. Select a directory where you want the extracted files to reside. All of the files needed to run the application are extracted to the selected directory and the GUI application is launched. To run the GUI application later, launch the "StartDiags" shortcut from the extracted directory. * To run the application in CLI mode while using both Microsoft Windows and Red Hat Enterprise Linux, run pediags from /oldiags/ bin, which should be the current working directory. * Memory Diagnostics requires OpenIPMI DKMS package for the Red Hat Enterprise Linux Version 3 (Intel x86 and Intel EM64T) and Red Hat Enterprise Linux Version 4 (Intel EM64T only) . This package (of the format openipmi-*.*.-*dkms.tar.gz) is available in the same directory where you extracted PowerEdge Diagnostics. If you are running Red Hat Enterprise Linux Version 4 (Intel EM64T only) , the OpenIPMI DKMS package will upgrade your existing OpenIPMI drivers. ###################################################################### USER NOTES ###################################################################### This section provides information to help enhance your experience with PowerEdge Diagnostics in particular implementations and environments. * For a complete list of hardware devices that PowerEdge Diagnostics supports, see the "Dell PowerEdge Diagnostics User’s Guide.” * PowerEdge Diagnostics provides diagnostics for the following Dell-supplied hardware devices: • CD drives • DVD drives • CD-RW/DVD combination drives • Diskette drives • NICs • Modems • DRAC 4 • USB Controller • SCSI controllers • RAID controllers - See the list in the "PowerEdge Diagnostics User's Guide" or refer to the section, "Notes for RAID Controllers" below. • Hard drives • CMOS • Parallel ports • Serial ports • PCI buses • Tape drives- See the list in the "PowerEdge Diagnostics User's Guide" or refer to the section "Notes for Tape Drives, Arrays, Autoloaders, and Libraries" below. • Tape arrays, autoloaders, and libraries - See the specific list in the "PowerEdge Diagnostics User's Guide" or refer to the section "Notes for Tape Drives, Arrays, Autoloaders, and Libraries" below. • Memory DIMMs * CD/DVD tests are not supported on Virtual CD devices. * Do not run diagnostics in parallel on multiple tape devices. In addition, do not run diagnostic tests in parallel with the SCSI communication tests. For example, if you run diagnostic tests simultaneously for a PowerVault 122T autoloader and a VS80 tape drive, one of the tests will fail with the following message: “The DLL required to run the diagnostic is currently being used by another device. Retry the diagnostic after ensuring that the DLL is not being used by other devices.” * Ensure that all tape backup services are stopped prior to executing tape diagnostics. Having tape backup services running while executing tape diagnostics may cause unpredictable behavior. The device may show unknown status when enumerated. * Dell strongly recommends that you maintain the latest versions of the RAID controller driver and firmware. Otherwise, unpredictable behavior may occur. * You must have Administrator privileges for your operating system to run diagnostics tests using PowerEdge Diagnostics. * Do not extract and run this application to another directory for execution purposes. Running this application on a read-only file system is also not supported. * The Diagnostic Service is designed to diagnose problems on individual systems. Problems that occur on the network level are not addressed unless the problem resides with a NIC on a single system. * The hard drive diagnostics are designed to run as a low-priority background task to limit the effect of their activity on other hard-drive I/O activity. It is recommended that you limit drive activity while you are running the hard-drive diagnostics. The diagnostics may run slowly or even stop while other hard-drive I/O activity is running simultaneously. The diagnostics resume when the hard-drive I/O activity has decreased. * PowerEdge Diagnostics runs concurrently with all the other applications that are running on the system being tested. As a result, additional system load will occur that impacts system and application performance. If you are running critical applications that require rapid response or consume significant system resources, take the appropriate precautions before running these diagnostics. Close all nonessential applications and only run diagnostics during non-peak hours of system use. * Running multiple instances of PowerEdge Diagnostics is not supported. * Ensure that only Dell-supported USB devices are present in your system prior to running PowerEdge Diagnostics. Disconnect any unsupported devices, if they are present. See the "PowerEdge Diagnostics User's Guide" for a complete list of supported devices. * Running the Dell OpenManage(TM) Server Administrator Diagnostic Service and PowerEdge Diagnostics simultaneously is not supported. ====================================================================== NOTES FOR RAID CONTROLLERS ====================================================================== NOTE: You must install Dell-qualified device drivers and firmware to run diagnostics on RAID controllers and RAID-attached hard drives. See the documentation that accompanied your device for more information, or access the latest drivers and firmware from the Dell Support website at "support.dell.com". The "PowerEdge Diagnostics User's Guide" contains a list of the latest drivers and firmware versions for RAID Controllers. * Supported RAID Controllers: • PERC 4/SC • PERC 4/DC • PERC 4e/Si • PERC 4e/Di • PERC 4e/DC • PERC 4/IM • CERC SATA 1.5/6 Channel • PERC 320/DC * PowerEdge Diagnostics does not support Adaptec SCSI HostRaid 0 or 1. * PERC 4/IM requires Dell OpenManage Array Manager, Dell OpenManage Server Administrator Storage Management Service, or RAID storage Manager to be installed for diagnostics to work correctly. * PowerEdge Diagnostics does not support CERC SATA 2s (RAID mode). ====================================================================== NOTES FOR TAPE DRIVES, ARRAYS, AUTOLOADERS, AND LIBRARIES ====================================================================== NOTE: You must install Dell-qualified device drivers to run diagnostics on tape drives, tape autoloaders, and tape libraries. See the documentation that accompanied your device for more information, or access the latest drivers from the Dell Support website at "support.dell.com". * The following tape drives are supported: - PowerVault 100T DDS4 - PowerVault 100T DAT72 (Not supported on Red Hat Enterprise Linux version 3) - PowerVault 110T DLT1 - PowerVault-110T-DLT-VS80 - PowerVault 110T SDLT220 - PowerVault 110T SDLT320 - PowerVault 110T VS160 - PowerVault 110T SDLT320 - PowerVault 110T LTO2 - All drives in supported arrays, autoloaders, and libraries. * The following arrays, autoloaders, and libraries are supported: - PowerVault 120T DLT1 - PowerVault 122T VS80 - PowerVault 122T SDLT320 - PowerVault 122T LTO1 - PowerVault 122T LTO2 - PowerVault 128T SDLT320 - PowerVault 132T SDLT320 - PowerVault 132T LTO2 - PowerVault 136T SDLT220 - PowerVault 136T SDLT320 - PowerVault 136T LTO2 * PowerEdge Diagnostics lists several attributes for each tape drive. The attributes and their definitions are defined as follows: - PowerOnHours (POH): Number of hours the tape drive has been powered on. - TapeMotionHours (TMH): Number of hours the tape has been in use. - LastClean (LC): Time (in hours) since the last cleaning. - CleanReq (CR): Whether cleaning is required for the tape drive. - NumberofCleans (NOC): Number of cleans performed on the tape drive. - LoadCount (LoC): Number of times the tape media has been loaded or unloaded in the tape drive. * The following table lists the attributes for each tape drive ("S" is the abbreviation for "Supported"): --------------------------------------------------------- TAPE |POH| TMH | LC | CR | NOC | LoC | DEVICE | | | | | | | ------------------------|-------------------------------| PowerVault-100T-DDS4 | S | S | S | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-100T-DAT72 | S | S | S | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-LTO1 | S | S | S | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-LTO2 | S | NA | NA | S | NA | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-DLT1 | S | S | S | S | NA | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-DLT-VS80| S | S | NA | S | NA | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-SDLT320 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-SDLT220 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-DLTVS160| S | S | NA | S | NA | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-122T-SDLT320 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-122T-DLT-VS80| S | S | NA | S | NA | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-132T-LTO2 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-132T-LTO | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-132T-SDLT320 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-136T-SDLT320 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-136T-SDLT | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-136T-LTO2 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| ###################################################################### NOTES FOR INTEL NETWORK INTERFACE CARDS (NICs) ###################################################################### Supported adapters and tests for Intel NIC diagnostics on Windows: --------------------------|--------|--------|------|---------|-----| |EEPROM|PHY |MAC | FIFO |Interrupt| Link| |Test |Loopback|Loopback| Test |Test | Test| Adapter |Test |Test | | | | | -------------------|------|--------|--------|------|---------|-----| PRO/1000 MF | | | | | | | Server Adapter |Yes |Yes |Yes |Yes |Yes |Yes | -------------------|------|--------|--------|------|---------|-----| PRO/1000 MT | | | | | | | Server Adapter |Yes |Yes |Yes |Yes |Yes |Yes | -------------------|------|--------|--------|------|---------|-----| Intel PRO/1000 MT | | | | | | | Dual Port | | | | | | | Sever Adapter |Yes |Yes |No |Yes |Yes |Yes | --------------------------|--------|--------|------|---------|-----| Intel PRO/100s | | | | | | | Server Adapter |Yes |Yes |Yes |No |Yes |Yes | -------------------|------|--------|--------|------|---------|-----| Intel PRO/1000 XT | | | | | | | Network Connection |Yes |Yes |No |Yes |Yes |Yes | -------------------|------|--------|--------|------|---------|-----| Intel PRO/1000 | | | | | | | CT Network | | | | | | | Connection |Yes |Yes |Yes |Yes |Yes |Yes | -------------------|------|--------|--------|------|---------|-----| Intel PRO/1000 MT |Yes |Yes |Yes |Yes |Yes |Yes | Network Connection | | | | | | | -------------------|------|--------|--------|------|---------|-----| Intel PRO/1000 MT | | | | | | | Dual Port Network | | | | | | | Connection |Yes |Yes |No |Yes |Yes |Yes | -------------------|------|--------|--------|------|---------|-----| Intel PRO/1000 MT | | | | | | | Network Connection |Yes |Yes |Yes | Yes |Yes |Yes | -------------------|------|--------|--------|------|---------|-----| Intel PRO/1000 MT | | | | | | | Network Connection |Yes |Yes |Yes |Yes |Yes |Yes | -------------------|------|--------|--------|------|---------|-----| Intel PRO/1000 MT | | | | | | | Network Connection |Yes |Yes |Yes |Yes |Yes |Yes | -------------------|------|--------|--------|------|---------|-----| ###################################################################### KNOWN ISSUES ###################################################################### The following subsections list the known issues with this release of PowerEdge Diagnostics. ---------------------------------------------------------------------- ISSUES FOR ALL OPERATING SYSTEMS ---------------------------------------------------------------------- * Do not update the NIC drivers when you run tests or the tests may give unexpected results. * During the Autoloader Self-test, the Tape Device Self-test displays a warning (Data on the media will be destroyed!) at the start. This message applies specifically to tape drives and is not valid for Autoloaders. * If you disable a network adapter and then enable it, or if you run diagnostics run and restart PowerEdge Diagnostics, the NICs may not be available in the “Select Test(s) to Run” tree. It takes approximately 30 seconds for the adapter to return to an active state. If you start PowerEdge Diagnostics immediately after one of these situations, the diagnostic tests will not be listed. The workaround is to wait approximately 30 seconds before you start PowerEdge Diagnostics. * You may get unexpected results on disconnecting the USB cable while you are running a diskette test on a USB diskette drive. On systems running Red Hat Enterprise Linux products, the operating system may stop responding. On systems running Windows, the test may never complete. * Running NIC diagnostics which disconnect the network may also cause a Server Administrator user session to be logged out and disruption of applications that require or use a network connection. See the Diagnostics online help for details on NIC diagnostics behavior. * Parallel port diagnostics support only base address 0x378h. * If you are using a Mozilla browser to view the XML files created by the "Save Configuration" or "Save Results" option, the corners of the HTML file may be distorted. * In versions of the Mozilla browser earlier than 1.2, the HTML file generated from the XML file may not be viewable at all. * The user needs to start a fresh session of PowerEdge Diagnostics after installation of DELL components required by PowerEdge Diagnostics, to take advantage of the new installation. ---------------------------------------------------------------------- ISSUES FOR WINDOWS OPERATING SYSTEMS ---------------------------------------------------------------------- * After running PowerEdge Diagnostics, the following errors are logged in the Event Viewer System Log by the Removable Storage Service. "Type: Error, Source: DCOM" "Type: Error, Source: Removable Storage Service" These entries are logged because the PowerEdge Diagnostics must stop the Removable Storage Service to scan the system for tape devices on which to perform diagnostics. After performing the scan, the Removable Storage Service is restarted. ---------------------------------------------------------------------- ISSUES FOR RED HAT ENTERPRISE LINUX OPERATING SYSTEMS ---------------------------------------------------------------------- * Running the CD/DVD Read Exerciser test on a bad CD medium or on a bad drive may cause the test to run for a longer than normal duration, and PowerEdge Diagnostics will appear to hang. To resolve this issue, terminate PowerEdge Diagnostics and try running the test again with Quick Test mode selected. * The Intel NIC description may have some extra trailing characters on the Diagnostics selection page on systems running the Red Hat Enterprise Linux operating system. This does not impact the NIC functionality. * Connecting or removing USB or CD/DVD devices from Red Hat Enterprise Linux systems, while the enumeration is in progress, may cause the system to hang.(141704) * The PowerEdge Diagnostics GUI may behave unpredictably when it is run from an ssh-client on Red Hat Enterprise Linux version 4. To resolve the issue, use ssh with -Y option ("Enable Trusted X11 forwarding") when running GUI.(141497) * If tapeware is installed, the Dell PowerEdge Diagnostics application may fail to start. If that happens, please delete the softlink entry /lib/libstdc++-libc6.2-2.so.3 and restart the Dell PowerEdge Diagnostics application to make it work. Please check with the Tapeware support team for fix to this issue. * The GUI may not launch when PowerEdge Diagnostics is installed on Red Hat Enterprise Linux for Intel EM64T systems and may display a message "Compatibility Arch Support package(s) [gtk, pango, and redhat-artwork] is not installed on this system. For details on installing the package(s) please refer to the README file.". To resolve the issue, perform the following actions: 1. Run Red Hat Packet Management Utility ("redhat-config-packages") 2. Select the "Compatibility Arch support" checkbox in the "Package Management" window and click "Details". 3. A new window ("Compatibility Arch Support Details") is displayed. 4. Make sure the following packages are selected for installation from the new window and click "Close": gtk, pango, and redhat-artwork. 5. Click the "Update" button in the "Package Management" window. NOTE: For Red Hat Enterprise Linux Version 3, ensure that update 4 is running before you install the Compatibility Arch Support packages. You cannot upgrade to update 4 from update 2 with Compatibility Arch Support package(s) [gtk, pango, and redhat-artwork] already installed. ###################################################################### Information in this document is subject to change without notice. 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